Tower and Town, April 2019 (view the full edition)Marlborough Bike CompanyPerhaps you may have overlooked The Marlborough Bike Company in its subtle location on the corner of the Kingsbury Street by The Town Hall. For any who have visited this local store, you will have found a passionate team working hard to exceed customer expectations. The company was founded just over one year ago and has proven to be very successful in the short term it has been open. The team prefers to keep the business local and small with the aim of serving the Marlborough community at a personal level rather than expanding and potentially losing the love of the sport and the people. Service and repair is the backbone of the business with anything from fitting a new inner-tube to a push chair to suspension servicing, and all is all carried out on site. We interviewed John who has been in the industry for upwards of fifteen years. He informed us that his team is committed to keeping the quality of service and products high, to encouraging both new and expert cyclists to adapt and evolve their perceptions and love for the sport. Each member of the team has many years of experience under his belt. Their products are not bought and sold based upon margin, but upon the quality of their stock and products. Due to its unexpected and blooming success the company has had no need to advertise, leaving it to the positive word of their customers, which so far has done them justice. Instead, the firm spends what would be a marketing budget on the Marlborough Cyclo-cross races in the summer holidays. Races for all ages and expertise in the sport. Increasingly, the event brings local publicity to the store whilst also creating a fun activity for the community to get involved in. The knowledgeable cheery and helpful team keeps the business sustainable, but admit they place their customers and their passion before profit. The team does not work for business, but for the pleasure of the sport, as John stated: "Working with your hobby is the greatest pleasure, and our customers have been so supportive they make it a joy to do so!" In our opinion, The Marlborough Bike Company clearly has exceptional expertise in their industry coupled with an enthusiastic welcome and a real show of love for their passion of the sport. The team is enthusiastic in giving you the best service for both sales and repairs of you bicycle. Jack Harper-Hill and Jake Burnell |